We welcome all visitors to Chasewater Railway. We are a registered charity and our volunteers are only too happy to help wherever possible within the resources we have available to meet all our visitors needs.
Brownhills West Station
The main station building is fully accessible, with just a small threshold to the gift shop which has a small ramp to aid entry. There are no marked disabled bays on the car park due to local restrictions on the use of the area, however if you notify staff on the day, we will endeavour to park those that need to as close to the entrance as space and safety allows. The train is accessed by a ramp where we can accommodate up to 6 seated wheelchair users along with their travelling companions.Guards will help wherever required with using the ramp to board or alight. The Sidings Tea Room is accessible to all however due to the counter height you may prefer our staff to serve you at your table. There are steps to Mabel’s Vintage Carriage which is operated independently of the railway. Please contact them directly should you require access. The bric-a-brac and model railway coaches on platform 1 have ramped access, assistance available on request. The heritage centre and museum has level access, however it is approached by inclines and you do need to negotiate a dual track level crossing (please take extra care as people who are infirm on their feet, or using a wheelchair, may find the gap between the rail and the pad surface is a potential trip/fall/wheel jam hazard), please ask if assistance is required. There is a non-alarmed wide access disabled toilet available in the main station building.
Norton Lakeside and Chasetown Church Street Halts
These stations have limited access for wheelchair users, except from the train to the platforms due to their location as the public paths to them which are owned/managed by Staffordshire County Council and the country park team can be soft and uneven in places especially after inclement weather.
Chasewater Heaths Station
The main station building is accessible via low thresholds, assistance is available on request. The cafe is independently operated but does have level access. There is a non-alarmed wide access disabled toilet available in the main station building. The train is accessed by a ramp where we can accommodate up to 6 seated wheelchair users along with their travelling companions. There are no marked disabled bays due to local restrictions, however if you notify staff on the day, we will endeavour to park those that need to as close to the entrance as space and safety allows. The G Scale model railway is not accessible to people who have mobility impairments or require a wheelchair. This is due to it being located in the roof space above the station. We have been advised, due to safety regulations, that there is not adequate space to install a suitable lift or ramp.
Galas and Special Events
Whilst our standard passenger train is accessible, on Galas and certain special events, historic rolling stock may be in use such as brake vans which often have limited access due to their heritage design.
Visitors with visual or audible impairments
Assistance dogs are welcome in all areas and drinking water is available for them. Extra care should be taken due to the drop from platform edges. Our volunteers will do their upmost to assist wherever possible.
If you have any unique requirements, please email us before your visit firstname.lastname@example.org.,uk and our volunteers will do their upmost to assist wherever possible.